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General Conditions for Using the Website of Autoplaza EAD
1. Autoplaza EAD is registered in the Trade Register of the Registry Agency at the Ministry of Justice with UIC 200288848. The Company has its headquarters and business & correspondence address at the city of Sofia, 43 Christopher Columbus Blvd., e-mail address: sales@autoplaza.bg, tel. 0899992819, 0899992827. The company’s field of activity is purchasing, selling, import and export of vehicles.
2. The content of this website it published to provide information on the company as well as basic information on the products and services the company offers. The information published on the site must not be considered, perceived and/or interpreted as an invitation, an advertisement, an offer, a particular transaction proposal, other commercial means and/or as legal advice. The actual transaction may vary significantly partially and/or on all features depending on the specific parameters as well as regarding the provisions of the Bulgarian legislation.
3. Autoplaza EAD uses its best efforts to provide precise and up-to-date information on the site. However, there is always a possibility of omissions or inaccuracies. The company aims to constantly update the information, as the content is subject to change without notice by Autoplaza EAD. Site users are responsible for assessing, sifting, perceiving and interpreting the information and content posted on the site, and take responsibility for the result of any action taken based on it.
4. Users should take due care and shall use all technical means to detect, remove viruses or malware before submitting attached documents through the website.
5. The Company shall not be liable for any material or non-material damages occurring directly, indirectly, by reason of and/or relating to access to this site and the information contained therein. Autoplaza EAD shall not take any responsibility for damages caused to the user’s technical equipment during and/or when accessing (including an attempt to access) the information on the site.
6. The design, structure, and content of this website are subject of copyright of Autoplaza EAD. Its users can only load, print separate pages and/or sections only provided that this is not in violation of the Copyright and Related Rights Act. Without the Company's prior written consent, it is forbidden: copying, reproduction, modification and distribution of the content and publications on the website as well as including it as a link at another website is forbidden.
7. Autoplaza EAD shall not be responsible for the lawfulness, completeness, correctness and topicality of any content of third-party information resources to which there may be links from this site or for the lawfulness of the activities of any third parties.
8. Autoplaza EAD reserves the right, in its sole discretion, to amend or replace these General Terms and Conditions at any time. The whole information on the site, including, but not limited to, graphics, texts and links to other pages, is subject to change without prior notice. The company does not guarantee the adequacy, accuracy or completeness of the information contained on the site and states that it shall not be liable for any errors or omissions. The site users are responsible for assessing the accuracy of the information or other content available on the website.
9. Autoplaza EAD does not guarantee smooth and uninterrupted access to this site.
10. By accessing our website and the information contained therein, you agree that you have become familiar with, understand and agree with the usage terms and conditions of the website of Autoplaza EAD.
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Cookie Policy
The cookies are small text pieces sent to your browser by a web site you visit; They are not programs, they do not contain any viruses and they are completely safe as they cannot interfere with your work or the configuration of your PC. What cookies are meant to do is differentiate you from the other users of the same website or store certain information related to your preferences. Most sites use them to facilitate your web browsing.
There are two main types of cookies:
Session cookies
This kind of cookies keeps your information temporarily only during the session of the used browser. These cookies are deleted automatically when you leave the website or terminate the session of your browser.
Permanent cookies
The period in which these cookies are stored depends on their function. Analysing this information allows us to introduce improvements on the website including fixing errors and expanding its content.
By another criterion, we may categorize the cookies as follows:
Necessary cookies
These cookies are required for the functioning of the website and they cannot be excluded from our systems. They usually are placed as a response to actions on your part that consists of service request, log-in or filling in forms.
You can adjust the settings of your browser to block or inform you of these cookies, but if you block them, some parts of the site may not work properly. These cookies do not contain information that may be personally related to you.
Statistical cookies
These cookies allow us to count the visits to our site and the traffic sources so that we could measure and improve the performance of our site. They help us track the success of our products and campaigns as well as the effectiveness of the site performance.
We use Google Analytics for the above purpose. Thanks to them, we collect anonymous information how users use our website. They provide us with information of the usage time and usage continuation of our site as well as of the way users navigate in it. The information collected by the Google Analytics cookies on our website is transferred and stored in the Google servers in correspondence with Google’s privacy policy. For more information about Google Analytics see here. You can opt out of the Google Analytics tracking by following this link.
The information we receive by using these cookies is anonymous and we do not try to identify you. If you do not allow these cookies, we will not be able to include your visit in our statistics.
Marketing and advertising cookies
These cookies enable customization of advertisements on the site as well as calculating the effectiveness of the advertisements. They are often placed by external ad networks under preliminary established terms. The advertising cookies are for adjusting the advertisements and marketing campaigns according to your preferences. They help you not only see messages that are interesting to you but also prevent you from seeing the same advertisement every time you visit the site.
Autoplaza uses cookies for advertising activities of third parties such as Google AdWords, and the purpose of our advertising communication is to reach people who visit our website and to send the right message to the right people. You can learn more about how Google uses the cookies here.
You have the option to opt out of the anonymous storage of your internet activities. For instructions visit the following link. You also have the option to disable the targeting/advertising cookies by third parties, each time you see an advertisement meant to you.
Autoplaza uses advertising cookies for remarketing purposes to third parties, such as the social network Facebook. Please, visit the Facebook site to learn more about these cookies and how to manage them.
Consent for using cookies
Autoplaza has to receive your consent for using cookies before you start using our web page. A message will be displayed on the page notifying you of the usage of these cookies and asking you for your permission for these purposes. If you do not give us your consent but you continue using the web page, your usage will be considered equivalent for giving us your consent for using the cookies.
Autoplaza reserves the right to change
this Policy for using cookies at any time by publishing a notice on its web
page. It is your sole responsibility to read its content and information about
possible changes in time.
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Personal Data Protection Policy
General information
The present data protection policy (hereinafter referred to as “Policy/the Policy”) describes how and why we are processing your personal data, how we are protecting and storing it as well as what your rights referring to your personal data are.
The Policy relates to your data processing regardless of the way, the form and/or the medium used for submitting it to us (by you personally using paper form, through the site of Autoplaza EAD, in our web-based customer service system, by phone or by e-mail) as well as regardless whether the data is processed as a hard copy or electronically.
The term “personal data” in this Policy means any information relating to you, or information which allows you to be identified either directly or indirectly.
Autoplaza EAD (hereinafter referred to as “We”, “the Company” or “Autoplaza”) undertakes to protect your personal data. We shall not use it for purpose other than submitting, supporting and improving our services. The Company shall process your personal data only in accordance with the applicable laws and provisions.
Principles applied by the Company in the data processing are as follows:
• Legality, good faith, and transparency throughout the personal data processing;
• Limitation on the processing purposes—personal data processed by the Company shall be collected for exact, clearly stated and legitimate purposes and it shall not be processed in a way that is incompatible with these purposes;
• Relevance with the processing purposes and minimizing the personal data processed by the Company and limitation of such data, necessary for the purposes for its processing;
• Accuracy and timeliness of the processed personal data and taking reasonable measures in order to ensure the timely deletion or correction of imprecise personal data, taking into account the purposes for its processing;
• Limitation of the storage in accordance with achieving the objectives;
• Integrity and confidentiality of the processing, and providing an appropriate level of security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage by applying appropriate technical and organizational measures.
Information about the Data Controller
Autoplaza EAD was registered in the Trade Register at the Registry Agency at the Ministry of Justice with UIC 200288848. The Company has its headquarters and business & correspondence address at the city of Sofia, 43 Christopher Columbus Blvd, e-mail: m.kapitanska@cazam.bg
Contact Information of the Data Protection Responsible
Contact details: City of Sofia, 43 Christopher Columbus Blvd.
Email: dpo@elg.bg
Information regarding the competent supervisory authority
Title: Personal Data Protection Commission
Contact details: City of Sofia, 1592, 2 Prof. Tsvetan Lazarov Blvd.
Telephone: 02 915 3 518
Email: kzld@government.bg, kzld@cpdp.bg
website: www.cpdp.bg
What kind of personal data we collect from or about you
Autoplaza collects and processes the personal data provided by you when using our services and for concluding a contract with the Company.
The valid and precise identification is in your own interest and for your own safety as well.
That is why we collect from you personal data that allows us to identify you:
• Data by which we identify you taken from an identification document of yours, such as your full name, ID/FIN (Foreigner Identity Number), number and date of the identification document;
• Data related to you such as your address (permanent and current), mobile/landline phone and your e-mail address;
Regardingpurchase of a vehicle you’ve made, we also process:
• data of the vehicle, subject to your contract with Autoplaza, such as make of the vehicle, model, SCN (State Control Number), frame, etc.;
When you visit us in our offices or contact us for any reason via e-mail, website or telephone, we may process any information you provide us with and keep a record of the correspondence:
• Date and time of your electronic document confirmation or consent when you use our web portals;
• Information about your visits to our e-portals;
• Personal data that can be processed by us also include any kind of messages such as letters, emails, chat messages, requests, complaints, and others;
• Video surveillance records when visiting the offices of Autoplaza. The company fully complies with the statutory requirements for installation and use of CCTV. You will be notified via a sticker located in a visible place.
In additionAutoplaza may collect and process information about your computer, laptop, tablet or smart phone used by you to access our websites including, if available,
• your IP address. For details on the such collected information, please also read our cookie policy.
Grounds for processing your personal data and why we need it
Autoplaza processes your personal data on the following legal grounds:
• To conclude a contract with you and to ensure its execution or to take steps upon your request prior to the conclusion of a contract and to enforce your rights arising from contracts concluded with you;
• To comply with a legal obligation that applies to the Company;
• Based on a legitimate interest of the company;
• Based on your consent.
The Company may provide information to the Consumer Protection Commission or to third parties provided for in the Consumer Protection Act, the Personal Data Protection Commission and all other public authorities under the applicable legislation;
• For the purpose of collecting receivables arising from contracts concluded with you;
• If processing is necessary to ensure our legitimate interest under the applicable laws and regulations or the legal relationship between Autoplaza and you (including the right to do business, to provide services and to advertise a product);
• In the case of consent given for marketing purposes, the processing will be carried out only in accordance with the objectives set out therein. It may be withdrawn by you at any time, and this will not affect in any way whatsoever the Services we provide. To withdraw your consent, you only need to use the contact information on our site.
Purposes for data processing
According to your consent and the applicable laws and regulations, Autoplaza processes your personal data for the following purposes:
Providing the Services requested by you and provided based on the Contract concluded between you and Autoplaza, namely:
• Managing and executing your requests and implementing Services under the Contract;
• Establishing your identity as our customer;;
• Providing the full service required by you and collecting the due amounts for the products and Services used;
• Any assistance in connection with the Services provided;
• Sending notifications on anything related to the products and Services you use with us;
• Sending various messages, including text messages and e-mails, courier services, or responding to requests, complaints, suggestions:
• Processing the information you provide (applications, notifications, complaints, etc.) and providing services;
Compliance to a legal requirement:
• Providing information to the competent authorities, institutions and third parties within the scope of their powers;
• As well as in proceedings before a court, in accordance with the requirements of procedural and substantive legal acts applicable to the proceedings;
• Obligations stipulated in the Accountancy Act and the Tax and Social Insurance Procedure Code and other related regulations for keeping correct and lawful accounting;
Protection of the legitimate interests of the administrator:
• Improving and personalizing our Services by sending you important information related to your contract and/or Services through various communication channels, including surveys, notifications, emails that we believe will be of interest to you.
• Communicating with you about updates of our products and services, and notifying you of all products and services we offer, as long as it is in our legitimate interest or you have agreed to receive such messages, and unless you choose to opt out of them.
• When performing video surveillance in our business premises and offices;
Data processing based on your consent
• At direct marketing;
For any other purposes compatible with the legislation, the Personal Data and Business Protection Policy of Autoplaza.
We do not apply automated decision-making, including profiling within the meaning of Art. 22 of Regulation (EU) 2016/679 of 27 April 2016 (the “Regulation”) when deciding whether to conclude a contract with you.
Sharing personal data with third parties
Your personal data may be transferred to third parties provided there are legal grounds for the transfer.
Your personal data is received and processed by employees of Autoplaza and other parties that the Company has entered into agreements with for the lawful processing of personal data, in the event those parties need this information to fulfil contractual, legal and regulatory obligations.
In addition, we may disclose your personal data to the extent that we consider the disclosure or transmission necessary to meet the above purposes to the following recipients:
• Postal operators in view of sending shipments containing contracts, supplementary agreements and other documents and the need of identity verification when they are delivered;
• Entities performing registration services and changes in the vehicle registration;
• Banks and/or payment institutions that are funding us as well as for servicing the payments made by/to you;
• Competent authorities, institutions and entities that have the power to request the submission of personal data and to which we are required to provide personal data according to the current legislation, such as judicial authorities (courts, etc.), the prosecutor’s office, the Consumer Protection Commission, the Personal Data Protection Commission, national security and public order protection authorities, the Ministry of Interior.
• Companies and entities that, by assignment, maintain equipment, software and hardware used for the personal data processing and necessary for the establishment of the Company’s network, as well as for the provision of various services related to our communication with customers, sending SMS notifications, emails , technical support, access control to the premises, etc.;
• Lawyers, external auditors, notaries, private and state enforcement agents, in order to implement or apply the conditions or the Contract;
• Companies that belong to the group of ELG JSCo, UIC/PIC 202304242.
We require confidentiality liability from all third parties which we disclose personal data to as well as taking all technical and organizational measures to protect such data as per the Regulation. We do not share or sell your personal data to third parties for them to carry out their own business or marketing activities without your consent.
Although we cannot guarantee that the data transmission via the internet or the website is free from cyberattacks, we and our subcontractors and business partners are working hard to maintain physical, electronic and procedural guarantees for the protection of your information in accordance with the applicable data protection requirements.
Periods of time for processing your personal data
We process and store your personal data with due diligence for the entire term of the Contract you have concluded with us and store it for six years after the termination of the Contract in order to comply with the applicable legislation as well as with the expiration of certain statutory deadlines for submitting claims or any obligations to provide information to the court, any competent state authorities as well as any other purposes provided for in the applicable legislation (10 years since the beginning of the calendar year, following the year of the termination of the relationship).
Upon the expiration of the periods stated above, the Company shall delete or anonymize your personal data, unless it is necessary for pending court or administrative proceedings or proceedings for examination a complaint you filed with us.
When the data is processed for marketing purposes based on your consent - 5 years.
The period for storing the data you provided us with when filling in the contact form on our web site is 3 months.
What your personal data processing rights are
At any time while we store or process your personal data, you have the following rights:
• Right of access: You may receive information regarding the processing of your personal data and a copy of the personal data in question;
• Right to rectification: When you believe that your personal data are incorrect or incomplete, you may require your personal data to be amended accordingly;
• Right to erasure: You may require the deletion of your personal data to the extent permitted by law;
• Right to restriction: You may require to limit the processing of your personal data;
• Right to object: You may object to the processing of your personal data on grounds, related to the particular situation. You have the absolute right to object to the processing of your personal data for the purposes of direct marketing, including profiling associated with such direct marketing;
• Right to withdraw consent: When you have given your consent for processing your personal data, you have the right to withdraw it at any time;
• Right to data portability: When legally enforceable, you are entitled to have your personal data, submitted to us, returned to you or, when technically possible, to be submitted to third party.
If you require further information or you want to exercise your rights stated above, please send a letter or email to the contacts listed in this Policy, as in order to protect your personal data you will need to identify yourself.
How we protect your personal data
The security of your personal data is important to us and therefore we implement various organizational and technical measures to ensure that your data is protected and kept confidential. We have systems and procedures to prevent unauthorized access, incorrect modification or disclosure, abuse or loss of information. We protect your personal data by maintaining physical, electronic and procedural measures and rules in accordance to the applicable laws and regulations. Among others, some of the measures we apply to ensure a high level of security regarding the management of the personal data include as follows:
1. Physical organizational and technical protection measures:
• designation of the controlled access zones; • designation of the premises where personal data are processed, incl. the premises where our servers are located, and access restriction; • determination of the organization of physical access; • determination of the used technical means for physical protection—in special locked rooms and cabinets • determination of emergency response team; • encryption—we apply cryptographic methods that convert certain information or data into a code to make it illegible to unauthorized users; • minimization—the personal data we require from you is relevant and limited only to what is necessary in relation to the purposes for which it is processed.
2. Personal protection:
• Informing the staff about the specifics of the personal data processing and the legal framework in the personal data protection area, about this policy and other related internal regulations; • confidentiality of information; • personnel training.
3. Documentation protection:
• setting retention periods; • distribution rules, destruction procedures, processing verification and control.
Please note that you also play an important role in the protection of your personal data.
Taking into account the nature of the communication technology and the information processing technology, we cannot guarantee that the information, during transmission via the internet or while stored in our systems or otherwise, will be absolutely safe from unauthorized access by other people.
Our site may contain links to third-party websites. If you follow a link to any of these websites, please note that they have their own privacy policies and Autoplaza is not responsible for them.
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Use of Autoplaza services by minors
The services provided by Autoplaza are prohibited for individuals under the age of 18 and we neither provide any services to such persons nor process their personal data. If you believe that a physical person under the age of 18 has unlawfully submitted personal data to us, please contact us immediately and we will take measures to delete such information.
Changes to this Data Protection Policy
We reserve the right to modify this Policy in accordance with the applicable laws and the good practices. We will inform you in due time about this by posting the changes on our website.
This policy is in force since May 25, 2018.
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